At Ritalglam, we want your shopping experience to be smooth, secure, and worry-free. This Payment Policy outlines the payment options we accept, how your information is handled, and what to expect after completing your purchase. By shopping with us, you agree to the terms described below.

Accepted Payment Methods

To make your shopping as convenient as possible, we accept a wide range of trusted and secure payment methods:

  • Credit & Debit Cards – Visa, MasterCard, American Express, Maestro, and other internationally accepted cards.
  • PayPal – For customers who prefer using a secure digital wallet option (available in select regions).
  • Local/International Cards – Depending on your location, some additional card networks may be supported.

Note: We do not accept cash on delivery (COD) at this time.

Currency of Transactions

  • All orders placed on Ritalglam.com are processed in Euros (EUR), as our company is registered in France.
  • If you are shopping from another country, your bank or payment provider will automatically convert the amount to your local currency.
  • Please be aware that currency exchange rates and additional transaction fees may apply depending on your bank or card provider.

Payment Security

Protecting your financial data is one of our highest priorities. That’s why:

  • Every payment is processed through secure, PCI-DSS compliant gateways.
  • All sensitive details (like credit/debit card numbers) are encrypted using SSL technology to keep your information safe.
  • We never store your full credit card details on our servers. Only minimal information (such as the last 4 digits of your card) may be stored for reference in case of refunds or customer service.
  • Our systems are continuously monitored to prevent fraud and unauthorized activity.

Payment Authorization & Verification

In some cases, your bank or payment provider may require additional steps to authorize a transaction (such as entering a verification code or approving the payment through your banking app). These steps are put in place to protect you against fraud and unauthorized charges.

If your payment is flagged for review, our team may contact you for verification before processing your order. This is a standard security measure to ensure safe transactions for all our customers.

Order Processing & Confirmation

  • Once your payment has been successfully completed, you will receive an order confirmation email with your purchase details.
  • If you do not receive the email within a few minutes, please check your spam/junk folder or contact our support team.
  • Your order will not be shipped until full payment has been received and confirmed by our payment processor.

Failed or Declined Payments

If your payment does not go through, we recommend the following:

  1. Double-check that all payment details (card number, expiration date, CVV code, and billing address) are correct.
  2. Ensure that your bank account or card has sufficient funds.
  3. Try using a different payment method.
  4. Contact your bank to confirm that your card is enabled for international/online purchases.

If the issue persists, please contact us at support@ritalglam.com and we’ll be happy to assist you.

Refunds & Payment Reversals

  • Refunds are processed back to the original payment method used at checkout.
  • The processing time for refunds may vary depending on your bank or payment provider (typically 5–10 business days).
  • Ritalglam cannot control bank processing times, but we will always notify you once a refund has been issued from our side.

For more information, please refer to our Returns & Refund Policy.

Fraud Prevention & Customer Protection

To safeguard both our customers and our business:

  • All transactions are monitored for suspicious or fraudulent activity.
  • Orders that appear unusual or high-risk may be held temporarily for verification.
  • In rare cases, we may request additional identification before completing an order.

These measures help us keep your shopping experience safe and secure.

Business Information

Business Name: Ritalglam

Business Phone: +33 7 45 30 43 78

Business Mail: support@ritalglam.com

Business Address: 5 Rue Du Planet, Camaret-Sur-Aigues 84850,France